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Vacation Journal
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paradise..but with some problems

By: ka
Date: 1/5/2005

My husband and I and three kids went to Isla for the first time Dec. 2004..we had read about it in Budget Travel Magazine and thought it would be a great place to take the kids..instead of the partying Cancun..as soon as we got to our Hotel..Pasada Del Mar the problems started..they stated they had no reservation under our name..and of course the only piece of paper I left at home was our hotel confirmation..I asked if I could use his computer to pull up our confirmation letter..the guy at the front desk said no..first five minutes on the Island and already where is the Mexican courtesy we were looking forward to..to make a long story short the lodging we had booked( thru Mornings in Mexico) was a bungalow to accomodate all 5 of us..the clerk informed us that those accomodations take up to a year to book..so with hot, tired, hungry kids we were given and room on the third floor with 3 double beds in a row...we tried to have a good attitude even though the hotel staff was NO HELP!!! the room was clean, but to our surprise at 6pm we had no hot water..we called the desk and they said try in thirty minutes and if it doesn't work then..we're sorry..so we had no hot water at all..we had to put our suitcases up against the door to stop the wind from knocking the door all night..needless to say..we got up the next morning on search of a new place to stay..we found a wonderful place at the other end of the island..the Cristalmar..the staff was fabulous..the room very nice and an incredible view...they gave us a great rate because the hotel was pretty empty and welcomed us to use their computer to check our emails daily..we enjoyed the rest of our stay and thanks to our new friends at the Cristalmar they helped us in every way imaginable..they are the reason we will return to Isla...we would feel differently if the Posada Del Mar would have cared more about their customers..they refused to give us any of our money back even though they (as we've found out since) messed up our reservation and we had no hot water the whole time we were at the hotel..we will never stay there again and will tell everyone..beware..


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